This is a solution of Unit 8 Legislation And Ethics In Travel And Tourism Sector that describes about Developing business
Unit 8 Legislation And Ethics In Travel And Tourism Sector
INTRODUCTION
This unit gives learners an insight into the legal and moral issues that permeate the travel and tourism sector. It is further intended to provide an introduction to the legal and regulatory framework that is necessary for effective operation within a number of industries within the travel and tourism sector.
Learners will interpret and apply a range of regulations and legislation within the appropriate vocational context. They will explore the legal and regulatory framework utilising real cases and consider the impact of important precedents.
Learners will also have the opportunity to explore the place of business ethics in the travel and tourism sector. They will consider a range of current ethical dilemmas and the role of
business environment ethics in the mitigation of these. Learners will conclude by applying the principles of business ethics in producing a corporate social responsibility policy for a travel and tourism business.
Aim:
This unit enables learners to gain understanding of the legal and regulatory framework, health, safety, security and consumer protection laws and business ethics in travel and tourism.
Key Objectives:
- Explain legal framework
- Explain the regulatory framework
- Explain the UK legal process and the sources of law
- Explain the court structure in England and Wales
- Explain the roles of those involved in the legal profession of England and Wales
- Assess the legislation relating to the carriage of passengers and their luggage
- Identify current relevant domestic and European legislations on health, safety and security
- Identify current relevant legislation relating to equality
- Analyse the impacts of principles of health, safety and security on the tourism sector
- Explain legislation relating to contracts
- Explain consumer protection legislation in relation to travel and tourism customers
- Identify ethical dilemmas faced by the travel and tourism
- Examine corporate social responsibility policy of a specific travel and tourism business
Learning Outcomes and assessment criteria:
On successful completion of this unit a learner will:
- Understand the legal and regulatory framework in the travel and tourism sector
- Understand legislation and regulations relating to health, safety and security in the travel and tourism sector
- Understand consumer protection legislation in relation to the travel and tourism sector
- Understand the role of business ethics in the travel and tourism sector.
Indicative content:
- Understand the legal and regulatory framework in the travel and tourism sector
Legal framework: applicable laws and regulations
Regulatory framework: bodies e.g. Strategic Rail Authority (SRA), Health and Safety Executive (HSE), Health and Safety Commission (HSC), Maritime Authorities, International Air Transport Association (IATA), Air Travel Operators’ Licensing (ATOL), Civil Aviation Authority (CAA), Association of British Travel Agents (ABTA); role and regulatory powers e.g. arbitration service and codes of conduct
Processes: types e.g. legal/regulatory, criminal/civil, contract/tort/legislation, industrial tribunal, ombudsman e.g. rail, Advisory, Conciliation and Arbitration Service (ACAS), courts or organisations involved in determining outcomes
Structures: types e.g. Magistrates Court, County Court, Crown Court, High Court, Court of Appeal (Civil and Criminal), Supreme Courts, Constitutional Courts; roles of those involved e.g. solicitors, barristers
Transport law: surface and sea transport e.g. Carriage of Passenger by Road Act 1974, Athens, Geneva and London Conventions (limits of liability), passenger charters of UK rail/coach companies; air transport conventions and protocols e.g. Warsaw (1929), Hague (1955) Tokyo (1963) and Montreal (1975), Denied Boarding Compensation Schemes, European Union (1997)
- Understand legislation and regulations relating to health, safety and security in the travel and tourism sector
Health, safety and security: current relevant domestic and European legislation e.g. Health and Safety at Work Act 1974, Occupiers Liability Act 1984, data protection, duty of care and vicarious liability
Equality law: current relevant legislation e.g. Sex Discrimination Act 1975, Race Discrimination Act 1976, Employment Protection (Consolidation) Act 1978, Disability Discrimination Act 1995 and Employment Act 2002, Human Rights Act 1998
Impacts of legislation and regulations: purpose of key legislation and regulations; EU Directives; health and safety; fair trading; equality and diversity legislation; data protection; employment law; national and local level
- Understand consumer protection legislation in relation to the travel and tourism sector
Contract law: legislation relating to eg contracts for supply of goods, contracts for provision of services, contracts related to package holidays, valid contracts, unfair contracts, laws of agency
Consumer protection: legislation relating to eg Trades Description Act 1968, Consumer Protection Act 1987, the Package Travel, Package Holidays and Package Tours Regulations 1992, torts of negligence and nuisance, duty of care, vicarious liability and ‘Uberrimae Fidei’
Accommodation services: types e.g. definition of a hotel/inn, rights of refusal (e.g. Hotel Proprietors Act 1956), principles of food hygiene regulations (e.g. Food Act 1984)
- Understand the role of business ethics in the travel and tourism sector.
Business ethics: benefits of, responsibility and business, employment ethics, finance and investment ethics, ethics of advertising, green issues in business, international business/global ethics and the ethical consumer
Ethical theory: reason for ethics, overlap between law and ethics, law as reflecting society’s minimum norms and standards of business conduct, ethical and unethical e.g. Kant, Utilitarian and natural law, ethical dilemmas in travel and tourism e.g. marketing tourism responsibly, supporting local economies and political regimes, using resources economically etc, reconciling business life with moral values eg whistle blowing etc
How to be ethical: responding to ethical consumerism, environmental and social auditing, developing codes of practice, the role of Corporate Social Responsibility (CSR) e.g. sustainability, accountability, business conduct, community involvement, corporate governance, environment, human rights, marketplace/consumers and workplace/employees
Programme Specification
Accrediting Body: EDEXCEL
Course: BTEC HND IN TRAVEL AND TOURISM MANAGEMENT
Unit 8: Legislation and Ethics in Travel and Tourism Sector
| Wk | Lecture Schedule | Outcome of session | Activity/seminar and formative assessment | Resources |
1
| Introduction to Legislation and Ethics in Travel and Tourism Sector – Overview of the entire syllabus | Introduction to the module, mode of assessment, awareness of the awarding body, assessment criteria and the mode of assessment | Background of the expectations for the awarding body | Module handbook. |
2
| Legal framework: applicable laws and regulations | Explain the legal framework of the travel and tourism sector | Case study and addressing the learning outcome 1.1 | Power point slides and lecture notes. |
3
| Regulatory framework: bodies e.g. Strategic Rail Authority (SRA), Health and Safety Executive (HSE), Health and Safety Commission (HSC), Maritime Authorities, International Air Transport Association (IATA), Air Travel Operators’ Licensing (ATOL), Civil Aviation Authority (CAA), Association of British Travel Agents (ABTA); role and regulatory powers e.g. arbitration service and codes of conduct | Explain the regulatory framework of the travel and tourism sector
Addressing the LO and case study | Case study and addressing the learning outcome 1.1 | Power point slides and lecture notes. |
4
| Processes: types e.g. legal/regulatory, criminal/civil, contract/tort/legislation, industrial tribunal, ombudsman e.g. rail, Advisory, Conciliation and Arbitration Service (ACAS), courts or organisations involved in determining outcomes Assignment discussed and revised | Explain the legal process in United Kingdom
Addressing the LO and case study | Case study and addressing the learning outcome 1.1 | Power point slides and lecture notes. |
5
| Structures: types e.g. Magistrates Court, County Court, Crown Court, High Court, Court of Appeal (Civil and Criminal), Supreme Courts, Constitutional Courts; roles of those involved e.g. solicitors, barristers
Assignment discussed and revised | Explain the court system in England and Wales
Explain the roles of those involved in the legal profession in England and Wales e.g. solicitors, barristersAddressing the LO and case study | Case study and addressing the learning outcome 1.1 | Power point slides and lecture notes. |
6
| Transport law: surface and sea transport e.g. Carriage of Passenger by Road Act 1974, Athens, Geneva and London Conventions (limits of liability), passenger charters of UK rail/coach companies; air transport conventions and protocols e.g. Warsaw (1929), Hague (1955) Tokyo (1963) and Montreal (1975), Denied Boarding Compensation Schemes, European Union (1997)
Assignment discussed and revised. | Discuss the transport law relating to the carriage of passenger and their luggage within the legal and regulatory framework.
Addressing the LO and case study | Case study and addressing the learning outcome 1.2 | Power point slides and lecture notes. |
7
| Health, safety and security: current relevant domestic and European legislation e.g. Health and Safety at Work Act 1974, Occupiers Liability Act 1984, data protection, duty of care and vicarious liability
Assignment discussed and revised. | Identify the principles of health safety and security legislations relating to the travel and tourism sector
Assess the impact of the principles of health safety and security legislations on the travel and tourism sector | Case study and addressing the learning outcome 2.1 | Power point slides and lecture notes. |
8
| Equality law: current relevant legislation e.g. Sex Discrimination Act 1975, Race Discrimination Act 1976, Employment Protection (Consolidation) Act 1978, Disability Discrimination Act 1995 and Employment Act 2002, Human Rights Act 1998
Assignment discussed and revised. | Critically analyse legislation that relates to equality
Addressing the LO and case study | Case study and addressing the learning outcome 2.2 | Power point slides and lecture notes. |
9
| Impacts of legislation and regulations: purpose of key legislation and regulations; EU Directives; health and safety; fair trading; equality and diversity legislation; data protection; employment law; national and local level Assignment discussed and revised. | Assess the impact of the principles of health safety and security legislations on the travel and tourism sector
Addressing the LO and case study | Case study and addressing the learning outcome 2..2 | Power point slides and lecture notes. |
10
| Contract law: legislation relating to eg contracts for supply of goods, contracts for provision of services, contracts related to package holidays, valid contracts, unfair contracts, laws of agency | Explain contract legislation relating to travel and tourism | Case study and addressing the learning outcome 3.1 | Power point slides and lecture notes. |
11
| Consumer protection: legislation relating to e.g. Trades Description Act 1968, Consumer Protection Act 1987, the Package Travel, Package Holidays and Package Tours Regulations 1992, torts of negligence and nuisance, duty of care, vicarious liability and ‘Uberrimae Fidei’ | Explain the consumer protection legislation relating to travel and tourism
Addressing the LO and case study | Case study and addressing the learning outcome 3.2 | Power point slides and lecture notes. |
12
| Accommodation services: types e.g. definition of a hotel/inn, rights of refusal (e.g. Hotel Proprietors Act 1956), principles of food hygiene regulations (e.g. Food Act 1984) | Addressing the LO | Case study and addressing the learning outcome 3.2 | Power point slides and lecture notes. |
| 13 | Business ethics: benefits of, responsibility and business, employment ethics, finance and investment ethics, ethics of advertising, green issues in business, international business/global ethics and the ethical consumer | Explain the benefits of, responsibility and business, employment ethics, finance and investment ethics, ethics of advertising, green issues in business, international business/global ethics and the ethical consumer
Define ethics and unethical behaviour | Case study and addressing the learning outcome 4.1 | Power point slides and lecture notes. |
| 14 | Ethical theory: reason for ethics, overlap between law and ethics, law as reflecting society’s minimum norms and standards of business conduct, ethical and unethical e.g. Kant, Utilitarian and natural law, ethical dilemmas in travel and tourism e.g. marketing tourism responsibly, supporting local economies and political regimes, using resources economically etc, reconciling business life with moral values e.g. whistle blowing etc. | Define ethics and unethical behaviour
Analyse the reason for ethics,
Explain the overlap between law and ethics,
Assess ethical dilemmas faced by the travel and tourism sector. | Case study and addressing the learning outcome 4.1 | Power point slides and lecture notes. |
| 15 | How to be ethical: responding to ethical consumerism, environmental and social auditing, developing codes of practice, the role of Corporate Social Responsibility (CSR) e.g. sustainability, accountability, business conduct, community involvement, corporate governance, environment, human rights, marketplace/consumers and workplace/employees
Revision. Summarising all the tasks | Explain how an organisation can respond to ethical issues
Assess the role of Corporate Social Responsibility in travel and tourism sector
Analyse Corporate Social Responsibility policy of a specific travel and tourism business.
Addressing the LO | Case study and addressing the learning outcome 4.2 | Power point slides and lecture notes. |
Recommended text and links:
Resources
Learners need to use a variety of vocational based texts that include a number of relevant cases. Learners need to study the legal and regulatory framework by using real examples and should demonstrate the effect of the landmark cases on the travel and tourism industry.
Key text books
Learners should use the latest edition if available.
- Downes J and Paton, T., (2010) Travel and tourism law in the UK., 5th ed. Huntingdon, Elm Pub, ISBN - 9781854504524
- Grant and Mason (2012) Holiday Law: The Law Relating to Travel and Tourism, 5th Ed., London, Sweet and Maxwell, ISBN 978-0-414-04612-2
- Horner, P. (1996), The Travel agency practice, Harlow, Longman,ISBN 0582-28856-8
- Saggerson A. (2008) Travel law and litigation, 4th rev. ed, St Albans : Tarquin Publications, ISBN 978-1-858-11399-9
- Crane, A. and Matten, D. (2010) Business ethics: managing corporate citizenship and sustainability in the age of globalization, 3rd edition, Oxford : Oxford University Press.
Others texts
- Holloway et al (2009), The Business of Tourism, 5th ed. Harlow, Financial Times/Prentice Hall
- Syratt G and Archer J., (2003), Manual of Travel Agency Practice, 3rd ed., Oxford, Butterworth-Heineman, ISBN 0 7506-5689-1
- Timothy, D.J. (2011), Cultural Heritage and Tourism, An Introduction, Channel View Publication
Magazines, journals and newspapers
- The Financial Times and other daily newspapers
Lecturer: Mr. Olumide Ologan
Campus: Wentworth house
Contact details: oologan@ukcbc.co.uk , ologanmide@yahoo.com
Assessment:
The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.
Please read the instructions carefully while addressing the tasks specified.
Contribution: 100% of the module
Outline Details: Individual report approx 4500 words. Details enclosed in the assignment brief.
Teaching and Learning Activities
The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local
business environment.
2.3 Teaching Ethos
The College’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.
2.3.1 Methods of Delivery:
LECTURES:
These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.
SEMINARS:
These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.
CASE STUDIES:
An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.
Plagiarism:
Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:
Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)
Assessment:
The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.
Please read the instructions carefully while addressing the tasks specified.
Contribution: 100% of the module
Outline Details: Individual report of approximately 4500 words. Details enclosed in the assignment brief
ASSESSEMENT
| Unit 8: Legislation and Ethics in Travel and Tourism Sector |
| Learning Hours: 60 Hours. Self-learning hours: 90 hours. |
| Course: HND Travel &Tourism Mgt – Level 5 CREDIT VALUE: 15 CREDITS |
| Term: 1 |
| Lecturer: Mr. Olumide Ologan | Verifier: Mr. Sunita Kotta |
| Learners Name | |
| Registration Number | |
| Learners Declaration: I certify that the work submitted for this unit is my own: |
| Signed: |
| Hand out Date: Submission Date: |
The Following Sections to be completed by the assessor:
| Center Name: | UKCBC |
| Center Number: | 08640 |
Please note that the assessors signature below denotes that he/she has in no way influenced the outcome of the assessment:
| Assessors Name: | |
| Assessors Signature: | |
Has the unit been Internally Verified? Y/N
Date of verification: |
| Internal verifiers signature: |
| Internal verifiers assignment brief: |
| Due Dates | | |
| Issue Date | | Final Due date | 05/08/14 |
| Due Task - 1 | | Deadline for May intake | |
| Due Task - 2 | | Deadline for Sept intake | |
| Due Task - 3 | | | |
| Due Task - 4 | | | |
Unit Outcomes
| Outcome | Evidence for the criteria to pass. | Assessor’s decision | Internal verification decision. (agree, disagree) |
TASK 1
You are required to carry out a research by using supportive materials like books, websites, etc., and give a feedback of the findings on P1.1, and P1.2.The relevant answers need to be reflected on the travel and tourism sector. The answers need to reflect an understanding of the legal and regulatory framework in the travel and tourism sector. (Approx. 1,200 words). Visit Now : International Environment Assignment |
| P1. Understand the legal and regulatory framework in the travel and tourism sector | P1.1- Explain the legal and regulatory framework of the travel and tourism sector | P1.1
(P,M,D) | | P1.1
(P,M,D) | |
| P1.2 – Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework | P1.2
(P,M,D) | | P1.2
(P,M,D) | |
| Summarized Feedback for Task 1 (reflecting 1.1, and 1.2, Pass merit and distinction.) |
|
IV comments towards
Task 1 | |
TASK 2
You are required to carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P2.1, and P2.2. The relevant answers need to be reflected on the travel and tourism sector. The answers need to reflect an understanding of legislation and regulations relating to health, safety and security in the travel and tourism sector. (Approx. 1000 words). |
| 2. Understand legislation and regulations relating to health, safety and security in the travel and tourism sector | P2.1-Evaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector | P2.1
(P,M,D) | | P2.1
(P,M,D) |
|
| P2.2 Analyse legislation that relates to equality | P2.2
(P,M,D) | | P2.2
(P,M,D) | |
| Summarized Feedback for Task 2(reflecting 2.1, and 2.2Pass merit and distinction.) |
|
IV comments towards
Task 2 | |
TASK 3
Carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P3.1, and P3.2. The answers need to be reflected to the organisations chosen for this task. The answers need to reflect an understanding of consumer protection in relation to the travel and tourism sector. (Approx. 1000 words) |
| P3. Understand consumer protection legislation in relation to the travel and tourism sector | P3.1-Explain contract legislation in relation to travel and tourism customers | P3.1
(P,M,D) | | P3.1
(P,M,D) | |
| P3.2- Explain consumer protection legislation in relation to travel and tourism customers | P3.2
(P,M,D) | | P3.2
(P,M,D) | |
| Summarized Feedback for Task 3 (reflecting 3.1, and 3.2 Pass merit and distinction.) | |
IV comments towards
Task 3 | |
TASK 4
Carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P4.1 and P4.2. The answers in P4.1 need to reflect an understanding of ethical dilemmas faced by the travel and tourism sector (Approx. 500 words). For task 4.2 the answers need to be specifically reflected to the organisations chosen for this task. (Approx. 800 words). |
| P4. Understand the role of business ethics in the travel and tourism sector | P4.1 Analyse ethical dilemmas faced by the travel and tourism sector | P4.1
(P,M,D) | | P4.1
(P,M,D) | |
| P4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business | P4.2
(P,M,D) | | P4.2
(P,M,D) | |
| Summarized Feedback for Task 4 (reflecting 4.1, 4.2 Pass merit and distinction). | |
IV comments towards
Task 4 | |
| Merit grades awarded | M1 | | M2 | | M3 | | P1 | | P2 | | P3 | | P4 | |
| Distinction grades awarded | D1 | | D2 | | | D3 | | Resubmit : |
| Any other comments |
Grade given by the Assessor:
Pass Merit Distinction
Assessors Signature: Date: |
IV Grading Check: Comments if any:
Agree
Disagree Modify grade to
IV signature:
Date: |
Students feedback:
Student Signature: Date: |
Plagiarism:
Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:
Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.) |
| | | | | | | | | | | | | | | | | | | |
ASSIGNMENT
TASK 1 to TASK 4: You are required to follow the instructions as specified towards each task and support with a research by using supportive materials like books, websites, etc., and give a feedback on the findings by relating your arguments to relevant cases, legislation and regulations and all examples MUST be relevant to the travel and tourism sector.
Task 1
You are required to carry out a research by using supportive materials like books, websites, etc., and give a feedback of the findings on P1.1, and P1.2.The relevant answers need to be reflected on the travel and tourism sector. The answers need to reflect an understanding of the legal and regulatory framework in the travel and tourism sector (Approx. 1,200 words).
P1. Understand the legal and regulatory framework in the travel and tourism sector
- 1 – Explain the legal and regulatory framework of the travel and tourism sector
- 2 – Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework
Task 2
You are required to carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P2.1, and P2.2. The relevant answers need to be reflected on the travel and tourism sector. The answers need to reflect an understanding of legislation and regulations relating to health, safety and security in the travel and tourism sector (Approx. 1000 words).
P2. Understand legislation and regulations relating to health, safety and security in the travel and tourism sector
- 1 – Evaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector
- 2 Analyse legislation that relates to equality
TASK 3
Carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P3.1, and P3.2. The answers need to be reflected to the organisations chosen for this task. The answers need to reflect an understanding of consumer protection in relation to the travel and tourism sector (Approx. 1000 words).
P3. Understand consumer protection legislation in relation to the travel and tourism sector
- 1- explain contract legislation in relation to travel and tourism customers
- 2- explain consumer protection legislation in relation to travel and tourism customers
TASK 4
Carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P4.1 and P4.2. The answers in P4.1 need to reflect an understanding of ethical dilemmas faced by the travel and tourism sector (Approx. 500 words). For task 4.2 the answers need to be specifically reflected to the organisations chosen for this task (Approx. 800 words).
P4. Understand the role of business ethics in the travel and tourism sector
- 1 Analyse ethical dilemmas faced by the travel and tourism sector
Practical work
Select one travel and tourism sector business from one of the following organisations: BAA, British Airways/IAG Intercontinental Hotel group (IHG), The British Museum, The National Maritime Museum at Greenwich, The Natural History Museum, Thomas Cook, TUI Travel, or any other travel and tourism sector business of your choice. Carry out a research by using supportive materials like books, annual reports, websites, etc., and give a feedback of the findings on P4.2. The answers need to specifically reflect the application of CSR in the organisation you have chosen for this task. The organisation must also be an organisation within the travel and tourism sector (Approx. 800 words).
- 2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business
Assignment Guidelines:
- Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.
- Produce an academic report, detailing the above issues with a word limit of 4000 to 4500 words.
- Complete the title page and sign the statement of authenticity.
- The Assignment sheet should be attached in the front.
- Submit the document in a folder in the form of a file as well as a soft copy on the submission date.
- It should be uploaded on E-Learning platform before the deadline and submitted to -------- and sign the submission form of the college.
- Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.
- Collusion and Plagiarism must be avoided.
- Start each answer on a new page and pages should be numbered. Highlight each question clearly.
- Include a Bibliography at the end of the assignment and use the Harvard referencing system.
- All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.
- Try to give the page numbers, publishers' details and the year of publication
- In order to pass you need to address all the LO
- In order to get a merit you need to address the characteristics of M1, M2,M3
- In order to get a Distinction you need to address the characteristics of D1, D2 and D3.Use a common format for the questions, for example:
- Introduction (analyze the question.)
- Underpinning Knowledge (write about the relevant theory/points)
- Applied knowledge(Data Analysis)
- Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)
Student feedback form with the Assessment Grid indicating their pass, merit and distinction:
Name: Registration Number:
Unit 8: Legislation and Ethics in Travel and Tourism Sector
| Outcomes/criteria: | Indicative characteristics | Possible evidence | Feedback |
P1. 1. Understand the legal and regulatory framework in the travel and tourism sector
P2. Understand legislation and regulations relating to health, safety and security in the travel and tourism sector
P3. Understand consumer protection legislation in relation to the travel and tourism sector
P4. Understand the role of business ethics in the travel and tourism sector. | As per the assessment criteria specified for pass
Do
Do
Do | Task 1
Task 2
Task 3
Task 4 | |
| Merit Description: | | | |
| M. Identify and apply strategies to find appropriate solutions. | . Relevant theories and techniques have been applied. | | |
| . Effective judgments have been made. | |
| . Complex problems with more than one variable have been explored. | |
| . An effective approach to study and research has been used. | |
| M2. Select/ design and apply appropriate methods/ techniques. | . A range of methods and techniques has been applied. | | |
| . A range of sources of information used. | |
| . The selection of methods and techniques justified. | |
| . Complex information/data have been synthesized and processed. | |
| .Appropriate learning methods/ techniques applied. | |
M3. Present and communicate appropriate findings. | . Appropriate structure and approach has been used. | | |
| . Logical and coherent arguments have been presented | |
| . Technical language accurately used. | |
| . A range of methods of presentation has been used. | |
| . Familiar and unfamiliar contexts have been used. | |
| . It is appropriate for familiar and unfamiliar audiences. | |
| Distinction Description: | | | |
| D1. Use critical reflection to evaluate own work and justify valid conclusion. | . Synthesis has been used to generate and justify valid conclusions | | |
| . The validity of results has been judged | |
| . Self-criticism of approach has taken place. | |
| . Evaluation has taken place using defined criteria | |
| . Realistic improvements have been proposed against defined characteristics for success. | |
| D2. Take responsibility for managing and organizing activities. | Autonomy/independence demonstrated | | |
| Substantial activities/projects or investigations have been planned, managed and organized. | |
| The unforeseen has been accommodated. | |
| The importance of interdependence has been recognized. | |
| D3. Demonstrate convergent, lateral and creative thinking | Ideas generate and decisions taken | |
|
| Convergent and lateral thinking have been applied | |
| Capacity for innovation and creative thought has been used. | |
| Receptiveness to new ideas has demonstrated. | |
| Unfamiliar contexts have been applied. | |
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As a consultant, I shall act as a change agent in many ways so as to inculcate it to my client. Firstly, I shall inspire a clear vision to be achieved by the change. This will help to tap the strengths of every stakeholder in the organization hence improve their performance. Secondly, I shall also be patient yet persistent since a change can only be sustained through a step to step process. Thirdly, as a consultant, I shall also be asking tough questions to ensure that there is accountability in the change process. Asking questions helps people to think about their ideas and what they would accomplish in the long run. I shall also demonstrate character and credibility through knowledge that helps me to lead by example. I shall also build strong relationships that are built on trust. It is evident that when there is a solid trust between people it is easy to push for the achievement of change (Burnes, 2004).
Students studying in the cafe of Scandling Center.[/caption]